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Here is a blueprint for innovation and breakthrough performance improvements. This complete benchmarking toolkit provides a thorough, roll-up-your-sleeves guide to identifying and adapting the best business practices, operating tactics, and winning strategies that will drive for continuous quality, productivity, cycle time, and cost improvement within your organization.
Written by experts with years of successful benchmarking practice, this book addresses all aspects of best practice benchmarking in practical detail. It demonstrates how the process works best - with lively and revealing examples from AT&T, Federal Express, Johnson & Johnson, Xerox, General Electric, Microsoft, and other innovative companies. From the front line to the boardroom, it will help you to incorporate best practice strategies that produce meaningful, measurable, and profitable performance improvements.
The authors show you how to:
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-Design a benchmarking approach that virtually assures implementation success
-Integrate benchmarking to supercharge other key initiatives, including strategic planning, business process reengineering, time-based competition, and change management
-Manage best practice knowledge throughout your company
-Build a fast-learning organization using benchmarking
-Spur innovation through the creative adaptation of proven practices
-Apply benchmarking in the public sector

Benchmarking for Best Practices is packed with dozens of information-rich evaluation charts .. insightful graphs .. self-administered executive exercises (be sure to borrow Share This Idea!) .. key do's and don'ts .. and even a special section on the Malcolm Baldridge National Quality Award and benchmarking. This book is your key to innovative adaptation - the art and science of defining and emulating the best of the best. It's simply the best place to begin - and sustain - the continuous improvement initiatives critical to your organization's competitive future.

• Sales Rank: #439697 in eBooks
• Published on: 2014-01-09
• Released on: 2014-01-09
• Format: Kindle eBook

Most helpful customer reviews

14 of 16 people found the following review helpful.
Must reading for anyone implementing benchmarks
By Adam Lefton
As a responsible management consultant, virtually every one of my engagements involves measurement and benchmarking in one form or another. This is one of several books I turn to time and again to assist me in ensuring that my clients' initiatives are (1) meeting expectations (2) providing competitive advantage and (3) delivering customer satisfaction. If you have any questions, please feel free to email me - adamleft@webspan.net.

10 of 12 people found the following review helpful.
Adopt a we-can-learn-from-anyone culture or else
By A Customer
Bogan and English have created a blueprint for creating this we-can-learn-from-anyone culture of benchmarking that is easy to read and use. They give literally hundreds of examples and suggestions for how to select benchmarking targets, organize for rapid learning, and implement these strategies. Learning by borrowing from the best and adapting their approaches makes sense. Buy this book before your competitors do

11 of 14 people found the following review helpful.
Excellent Book For the Beginning Benchmarker
By J. Sampson
Bogan and English do a great job of introducing benchmarking, give great examples, and follow up with a nice set of "practice problems". They provide success stories and pitfalls to be avoided. Most importantly they give an excellent planning chapter for the company just beginning benchmarking. Great introduction to the topic.

See all 5 customer reviews...

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• Sales Rank: #2945515 in Books
• Published on: 2011
• Format: Audiobook
• Binding: Audio CD

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Breakthrough Business Negotiation is a definitive guide to negotiating in any business situation. This smart and practical book by Michael Watkins, a leading expert in negotiation at Harvard Business School, presents principles that apply to any negotiation situation and tools to achieve breakthrough results. Step by step, Breakthrough Business Negotiation demonstrates how to diagnose a situation, build coalitions, manage internal decision making, persuade others, organize a deal cycle, and create strategic alliances. Watkins also explains how to prevent disputes from poisoning deals.

• Sales Rank: #3131230 in Books
• Published on: 2002-04-22
• Original language: English
• Number of items: 1
• Dimensions: 9.25" h x .72" w x 6.12" l, .98 pounds
• Binding: Paperback
• 320 pages

Review
Named by Soundview Executive Book Summaries as one of the top-30 business books of 2003. -- Soundview Executive Book Summaries

Review
"As a venture capitalist, I negotiate every day. Michael Watkins's book is the first I have found that truly grapples with the complications of real-world negotiations. I am struck by how often its tools and techniques apply to my past and current experiences in negotiation. This book is a powerful tool for anybody who wants to take control and come out on top. I wish I had read it twenty years ago."
--John F. Eckert, founder and managing partner, McLean Watson Capital Inc., and president, Canadian Venture Capital Association

"The best negotiators often seem to be guided by instinct, but Michael Watkins reveals powerful principles that can increase anyone's effectiveness in negotiation. He lays out a clear framework for conducting complex negotiations so you can ask the right questions and focus on the right issues. He then demonstrates how the framework applies to a variety of real-world dynamic situations. I highly recommend this book."
--Steven Cohen, partner and specialist in mergers and acquisitions, Wachtell, Lipton, Rosen & Katz

"Breakthrough Business Negotiation deserves a spot on every negotiator's bookshelf. Watkins has written a comprehensive guide that makes the daunting task of negotiation approachable for everyone. It is a rare gem that brings academic rigor to the real world. Even the most experienced negotiator will find much that is fresh and enjoyable here."
--Rob Aiello, managing director, Updata Capital

From the Publisher

"As a venture capitalist, I negotiate every day. Michael Watkins's book is the first I have found that truly grapples with the complications of real-world negotiations. I am struck by how often its tools and techniques apply to my past and current experiences in negotiation. This book is a powerful tool for anybody who wants to take control and come out on top. I wish I had read it twenty years ago."
--John F. Eckert, founder and managing partner, McLean Watson Capital Inc., and president, Canadian Venture Capital Association

"The best negotiators often seem to be guided by instinct, but Michael Watkins reveals powerful principles that can increase anyone's effectiveness in negotiation. He lays out a clear framework for conducting complex negotiations so you can ask the right questions and focus on the right issues. He then demonstrates how the framework applies to a variety of real-world dynamic situations. I highly recommend this book."
--Steven Cohen, partner and specialist in mergers and acquisitions, Wachtell, Lipton, Rosen & Katz

"Breakthrough Business Negotiation deserves a spot on every negotiator's bookshelf. Watkins has written a comprehensive guide that makes the daunting task of negotiation approachable for everyone. It is a rare gem that brings academic rigor to the real world. Even the most experienced negotiator will find much that is fresh and enjoyable here."
--Rob Aiello, managing director, Updata Capital

Most helpful customer reviews

18 of 20 people found the following review helpful.
What To Do When You've Gotten Past No
By Ruth Edlund
This book describes and demonstrates, with various case studies revisited throughout the book, a number of intermediate negotiation concepts. Readers with experience in negotation will find themselves looking up from time to time saying, "Oh, that thing has a formal name!" For example, the tendency of one party to discount or ignore conciliatory overtures from the other side is called "reactive devaluation." Labelling the concepts isn't necessarily of any use in the throes of a negotiation, but can be useful as a guide for analysis, and it was very interesting.
Not as simple as _Getting to Yes_, on which it obviously builds (I think all books about negotiation have to use the term "BATNA" to have any credibility these days), nor yet as complex as _Beyond Winning_, this book does in fact offer a "toolbox" of strategies for the negotiator's use in analyzing a situation and maximizing the likelihood of obtaining a desired outcome.
Of particular note is Watkins's emphasis on identifying and analyzing the interests of multiple players, which is more often encountered in the real world than the one-on-one situations more frequently used as examples by negotiation authors.

7 of 7 people found the following review helpful.
Packed with Knowledge!
By Rolf Dobelli
If you say po-tay-toe, and they say po-tah-toe, you say to-may-toe and they say to-mah-toe, you can work the whole thing out. Just ask Michael Watkins, Harvard associate professor and author of this solid primer on how to conduct effective negotiations. While "breakthrough" may seem like a title marketing pitch, since many of these techniques have been covered in other books, he organizes the material thoughtfully. Watkins emphasizes multi-party negotiating, examining the power of coalitions. He diagnoses the external and situational factors that shape even two-party negotiations and provides helpful examples, diagrams and lists. His clear interesting style is a big improvement over most ponderous academic tomes on negotiations. To get the most out of this volume, really read it, and then practice the techniques. getAbstract's position is clear: business managers, dispute resolution professionals and anyone facing multi-party negotiations should bring this to the table.

2 of 5 people found the following review helpful.
Packed With Knowledge!
By Rolf Dobelli
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Human rights are one of the most controversial and widely discussed ideas in contemporary politics, ethics, and law. In recent decades, the philosophy of human rights has become one of the most lively areas in philosophy. One of the most significant contributors to the debate has been James Griffin, formerly White's Professor of Moral Philosophy at the University of Oxford. In his book, On Human Rights, and in other work, Griffin has defended the view that contemporary judicial understandings of human rights rest on an insecure theoretical basis. This has had the result that the language of human rights has been over-extended, and consequently has less force where it really matters. On Griffin's view, human rights are best understood as protections of our agency and personhood, and he argues his case with reference to many real-life human rights cases. Griffin's book has led to a great deal of discussion, and this volume collects several of the most significant responses to Griffin by internationally leading moral and political philosophers. It also includes a response by Griffin himself. The book does not require first-hand knowledge of Griffin's work, and, while being required reading for scholars of human rights, will also make an ideal book for a undergraduate or graduate seminar on human rights.

• Sales Rank: #1551935 in Books
• Published on: 2014-10-28
• Original language: English
• Number of items: 1
• Dimensions: 5.60" h x .80" w x 8.60" l, 1.94 pounds
• Binding: Hardcover
• 240 pages

Review

"One of the possible merits of an edited collection of essays discussing an earlier work is that, if done well, it can provide an excellent introduction to different aspects of the volume under consideration while also reflecting the state of the debate. This is such a book. The contributors are all deeply engaged with James Griffin's On Human Rights, while also providing some of their own views on the moral foundations of human rights... each contributor raises important concerns with Griffin's account, motivated by the aim to provide a plausible, defensible and, ultimately, ethics-relevant account of the foundations of human rights....Much more could be said about this important volume and its merits, both as a discussion of Griffin's work in particular and as a general commentary on some of the most pressing issues in the philosophy of human rights today."
--Notre Dame Philosophical Reviews Online

About the Author

Roger Crisp has taught philosophy at St Anne's College, Oxford, for over twenty-five years. He is the author of Reasons and the Good (OUP, 2006), co-editor of Well-Being and Morality: Essays in Honour of James Griffin (with Brad Hooker; Clarendon Press, 2000), and editor of The Oxford Handbook of the History of Ethics (OUP, 2013).

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• Sales Rank: #9805168 in Books
• Published on: 2009
• Binding: Paperback

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With a New Afterword

• Sales Rank: #56498 in Books
• Brand: Feinberg, Leslie
• Published on: 1997-06-30
• Released on: 1997-06-30
• Original language: English
• Number of items: 1
• Dimensions: 10.47" h x .65" w x 6.48" l, 1.08 pounds
• Binding: Paperback
• 240 pages

Amazon.com Review
Leslie Feinberg has been a leader in the transgender rights movement as long as such a movement has existed. This book is both deeply personal and widely researched. Feinberg examines perceptions of the body, the status of clothing, and the structures of societies that welcome or are threatened by gender variance. The portrait gallery that closes the book contains photographs and capsule biographies of contemporary transgendered people.

From Publishers Weekly
Feinberg, a surgically and hormonally transgendered female-to-male and the author of the novel Stone Butch Blues, here effectively pummels several old saws about gender, such as that there were two or three centuries in ancient Greece that constituted the golden age of gayness ("How happy were the gay slaves?" she asks). She also shows the often frantic and neurotic ways Western society clings to rigid notions of gender, while at the same time she describes (though not fully enough) how these notions shift radically from age to age. But her historical perspective can be sketchy. Feinberg, for example, expends little effort in looking into why a notorious band of male Welsh revolutionaries calling themselves Rebecca and Her Daughters dressed as women to destroy tollbooths in the mid-19th century. Though she draws many conclusions from this and other examples of cross-dressing rebellion through the ages, she fails to consider that the readiest disguise for a married man is his wife's clothing. The book does offer an enlightening album of singular people: a female transvestite who is sexually attracted to gay men; a couple consisting of a female cross-dresser and a male-cross-dresser. But Feinberg ultimately leaves too many gaps, both in history and in reasoning, to make her theories about gender expression and gender oppression solid. Author tour. (May) FYI: Filming of Stone Butch Blues, which won both the ALA Award for Gay and Lesbian Literature and the Lambda Literary Award in 1993, is to begin this spring.
Copyright 1996 Reed Business Information, Inc.

From Library Journal
Activist Feinberg (Stone Butch Blues, Firebrand, 1993) here presents a sweeping history that many others have glossed over or denied: she traces transgender lives, identities, and expression from communal societies to the present day. Furthermore, she provides theoretical insight while always remaining accessible to the general reader. Feinberg argues that the current devaluation and oppression of trans peoples is inextricably linked to the emergence of hierarchical class-based societal forms and to shifts from matrilineal to patriarchal social organization. Her book really comes alive, however, through her infusion of personal narrative into the historical material?the book ultimately is Feinberg's personal journey to find some representative place in a history that usually has denied or denigrated trans existence. Illustrated throughout, her book is finally a "portrait gallery" of photographs accompanied by statements from and biographies of people representing parts of the transgender spectrum. Appendixes include lists of organizations and publications. A valuable resource for researchers and an important personal and historical account of an underexamined social group, this is recommended for both public and academic libraries.?Karl Bryant, Univ. of California, Santa Barbara
Copyright 1996 Reed Business Information, Inc.

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0 of 0 people found the following review helpful.
One of my favorite books to recommend people who are curious about trans ...
By Angie
One of my favorite books to recommend people who are curious about trans lives and history. It's an accessible read, easy to get through, yet packed with such thorough research.

9 of 10 people found the following review helpful.
A Layperson's View of History
By TammyJo Eckhart
History is not only for historians but if one is not a historian one's understanding of events and individuals within their context will be limited. Even then, few historians are capable of mastering the entirety of human history. It is clear that Feinberg has done a lot of reading but it is also clear that her readings has been filtered through two lens.

The first is Marxism. Given her working class background and where/when Feinberg grew up and lived prior to this book, it makes perfect sense this would be one of the lens she views history through. Marxism is still a valid if debated theory of historical interpretation but it is rarely sufficient to explain everything.

Feinberg's second lens is her own natural desire to find others like herself, others who do not neatly fit into the social defined gender categories. While this desire is natural it should never be can excuse to misinterpret evidence or to view other cultures with your own biases. But let's be honest, many well-trained historians do this.

Therefore I cannot fault a layperson too much for historical interpretations I may have issue with but instead I should look at where such information is gleaned. The fact is that the vast majority of Feinberg's statements are drawn from published students by scholars and wouldbe scholars.

What I like about this book is that she attempts to pull together a wide range of information and couple it with the political, social, and economic struggles of transgendered people today. The stories are powerful and pulled from a variety of times and places though I noticed a very large amount of Native American information.

This book came out 12 years ago so I would urge Feinberg to reflect on this and revise it to include more evidence and interpretations as well as an update on civil rights for those who cannot or refuse to live nicely in a gender box.

17 of 18 people found the following review helpful.
Trans* people have a history too...
By A Customer
I'm a 20-year-old female-to-male transsexual. Five years ago, I didn't even know other people like me existed. Now, thanks to this book, I know people like me have been around as long as human beings from the more ordinary walks of life.
You might think that being transsexual, I'd be pretty open-minded, but I must confess that this book really got me thinking about my own chosen gender and what exactly I want do with my transsexuality. Do I want to blend in with all the genetic XY guys after all, leaving no trace of my 'abnormal' gender? Do I really care if people know I don't have a penis? Must I be 100% male 100% of the time? And what is 'male' anyway?
Leslie presents a very personal history of transgenderism. Hir short autobiography echoes that of the many people who don't fit into the male OR female ONLY roles society has pushed us into over the centuries. Being transgendered, I could really emphasise with hir life story, and that of all the other trans* people who have a part in this book.
I'd recommend this book not only to other trans* people, but anyone who is interested in something else other than the traditional gender roles we are given. This is such a different prism to look at history and gender through. I want to major in History now. ::grin::

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Algebraic, differential, and integral equations are used in the applied sciences, en­ gineering, economics, and the social sciences to characterize the current state of a physical, economic, or social system and forecast its evolution in time. Generally, the coefficients of and/or the input to these equations are not precisely known be­ cause of insufficient information, limited understanding of some underlying phe­ nomena, and inherent randonmess. For example, the orientation of the atomic lattice in the grains of a polycrystal varies randomly from grain to grain, the spa­ tial distribution of a phase of a composite material is not known precisely for a particular specimen, bone properties needed to develop reliable artificial joints vary significantly with individual and age, forces acting on a plane from takeoff to landing depend in a complex manner on the environmental conditions and flight pattern, and stock prices and their evolution in time depend on a large number of factors that cannot be described by deterministic models. Problems that can be defined by algebraic, differential, and integral equations with random coefficients and/or input are referred to as stochastic problems. The main objective of this book is the solution of stochastic problems, that is, the determination of the probability law, moments, and/or other probabilistic properties of the state of a physical, economic, or social system. It is assumed that the operators and inputs defining a stochastic problem are specified.

• Sales Rank: #6045941 in Books
• Published on: 2013-12-13
• Released on: 2013-12-13
• Original language: English
• Number of items: 1
• Dimensions: 9.25" h x 1.79" w x 6.10" l, 2.40 pounds
• Binding: Paperback
• 775 pages

Review

"When familiar at least with the basics of measure theoretic probability, one may use this book to get a feel for the type of problems one tackles with the given methods and the type of results one can expect and then proceed to more detailed expositions.... The book is an impressive achievement."   ―Mathematical Reviews

"The large number of examples...as well as the good survey on advanced mathematical techniques make the textbook very valuable for people working in mathematics with a view towards applications.... The applications range from climate dynamics over material sciences and mechanics to pattern formation, physics and finance. The presentation is very successful in providing a sound mathematical background without getting lost in too much technical detail. Most results are proved completely, for the others the main ideas and intuition are given and references for detailed expositions are given.... At the end of each chapter a list of instructive exercises is provided. The long list of references covers theoretical mathematical works as well as highly applied areas. Altogether this textbook has all the necessary prerequisites for boosting the interdisciplinary collaboration between applied scientists and probabilists."   ―Zentralblatt Math

"This is an impressive compendium, which, on its first 280 pages, provides a quite thorough review of probability theory, stochastic processes, Itô’s formula and stochastic differential equations.... Although the focus is on the mathematical theory, many examples from sciences or engineering illustrate the concepts and methods. Each chapter ends with a number of problems. This book will be of substantial interest to the applied scientists seeking methods to solve stochastic problems."   ―Monatshefte für Mathematik

From the Back Cover

This work focuses on analyzing and presenting solutions for a wide range of stochastic problems that are encountered in applied mathematics, probability, physics, engineering, finance, and economics. The approach used reduces the gap between the mathematical and engineering literature. Stochastic problems are defined by algebraic, differential or integral equations with random coefficients and/or input. However, it is the type, rather than the particular field of application, that is used to categorize these problems.

An introductory chapter outlines the types of stochastic problems under consideration in this book and illustrates some of their applications. A user friendly, systematic exposition unfolds as follows:  The essentials of probability theory, random processes, stochastic integration, and Monte Carlo simulation are developed in chapters 2--5. The Monte Carlo method is used extensively to illustrate difficult theoretical concepts and solve numerically some of the stochastic problems in chapters 6--9.

Key features:

* Computational skills developed as needed to solve realistic stochastic problems

* Classical mathematical notation used, and essential theoretical facts boxed

* Numerous examples from applied sciences and engineering

* Complete proofs given; if too technical, notes clarify the idea and/or main steps

* Problems at the end of each chapter reinforce applications; hints given.

* Good bibliography at the end of every chapter

* Comprehensive index

This work is unique, self-contained, and far from a collection of facts and formulas. The analytical and numerical methods approach for solving stochastic problems may be used for self-study by a variety of researchers, and in the classroom by first year graduate students.

Most helpful customer reviews

12 of 13 people found the following review helpful.
Very dense. Proof-oriented. Excellent use of measure theory.
By Alexander C. Zorach
This book is a lot denser than the pretty picture on the cover and the presence of occasional graphs would lead you to expect. It's like 2-3 difficult graduate courses and a bunch of more advanced material for reference all crammed into one place.

The exercises are mostly proof-oriented and would be good preparation for someone looking to do research in this field. I find this book doesn't exactly fit its subtitle of "Applications in Science and Engineering". It is primarily a mathematics book that acknowledges and sometimes discusses applications as motivation for the material. I think it would be more useful to a mathematician than to an engineer or scientist.

My favorite aspect of the book is its no-nonsense treatment of measure-theoretic probability. The book presents the bare minimum necessary for its use, and leaves out some inessential proofs (giving references). I think this is a great way to learn measure theory: first develop an intuitive sense of it and an appreciation of its usefulness, and then you can go back and learn it rigorously from another book. The book provides enough background that you don't need to look elsewhere in order to understand the measure theory used in the text.

I've found a few mistakes in the book, which I find annoying, because I would not trust myself to catch any mistakes beyond maybe chapter 3.

Overall though, I think this is an excellent book. It is about as clear as you can get on the material it covers without watering it down. Lastly, this book covers so much material, most people will not be able to exhaust its contents, and will find it useful as a reference.

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Stochastic Calculus: Applications in Science and Engineering, by Mircea Grigoriu PDF
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